Giles Whiting Appointed CEO of parcelLab

Author

Slice of Retail Team
August 02, 2024

Key Highlights:

  • Giles Whiting named CEO of parcelLab, effective immediately.

  • Achieved 65% ARR growth in the U.S. and expanded team to 200 colleagues.

  • Notable clients include True Classic, YETI, Chico’s, John Lewis, H&M, Farfetch, and BOSE.

  • Innovative features like Returns Forecast and Trending Late enhance post-purchase experience.

  • Recognized as a Global Leader in G2’s Summer 2024 Report.

Source (Business Wire)

Notable Quote:

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“Tobi has built an extraordinary company with a commitment to product excellence and market innovation that is unrivaled in the industry. I’m thrilled to join this talented group as we enter a new phase to redefine retail and post-purchase experiences, working with Tobi and the leadership team as we continue to innovate and empower global brands to increase top-line revenue, decrease operational costs, and optimize customer experiences.”

Giles Whiting, CEO at parcelLab

Our Take:

The appointment of Giles Whiting as CEO of parcelLab marks a strategic move aimed at leveraging his extensive experience in guiding B2B SaaS companies through significant growth and global expansion. With parcelLab's impressive track record of innovation and customer success, Whiting's leadership is expected to drive the company to new heights. The focus on AI-driven innovations and a strengthened executive team underscores parcelLab's commitment to maintaining its position as the premier post-purchase experience platform. As e-commerce continues to evolve, parcelLab’s strategic investments and leadership appointments will likely set new standards in the industry.