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Hibbett, Inc. Partners with Walmart GoLocal for Same- and Next-Day Delivery

Key Highlights:

  • Hibbett launches same- and next-day delivery with Walmart GoLocal and Salesforce Commerce Cloud.

  • Service available for thousands of items, including sneakers, apparel, and accessories.

  • Fulfillment from hundreds of Hibbett and City Gear stores across the country.

  • Addresses customer demand for fast delivery with seamless omnichannel shopping experience.

Source (Business Wire)

Notable Quotes:

“Customers shop Hibbett and City Gear for their favorite footwear and athletic-inspired apparel from top brands, and now they will have the opportunity to receive coveted items quicker than ever before with a seamless omnichannel shopping experience.”

Ben Knighten, Senior Vice President of Operations at Hibbett

“Customers look to retailers for convenient and reliable delivery for general merchandise and apparel. Ahead of the busy back-to-school season, expanding e-commerce and same-day delivery capabilities with Walmart GoLocal and Salesforce positions Hibbett to continue meeting customers’ expectations. We’re proud to work with them to deliver for their customers.”

Rina Hurst, Vice President at Walmart GoLocal

“A company’s order fulfillment strategy and operations are table stakes to its customer loyalty. Shoppers today expect speed and convenience when it comes to delivery and 74% of consumers say it takes less than three bad experiences before they switch brands. The combined power of Walmart GoLocal and Salesforce Commerce Cloud helps customers like Hibbett unlock a more seamless order fulfillment experience, deliver products to customers faster and drive efficiency in the last mile so that customers can get their products when and where they want them.”

Michael Affronti, Senior Vice President and General Manager of Commerce Cloud at Salesforce

Our Take:

Hibbett, Inc.’s partnership with Walmart GoLocal and Salesforce Commerce Cloud marks a significant step in the evolution of retail logistics. By enabling same- and next-day delivery, Hibbett is positioning itself to meet the increasing consumer demand for speed and convenience in e-commerce. This strategic move not only enhances customer satisfaction but also strengthens Hibbett’s competitive edge in the athletic-inspired fashion market. The integration of advanced fulfillment solutions underscores the importance of seamless omnichannel experiences in modern retail, ensuring that Hibbett remains at the forefront of innovation in customer service.