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Leading Online Retailer Expands Verint Deployment for Enhanced CX Automation

Author

Slice of Retail Team
July 11, 2024

Key Highlights:

  • Leading online retailer enhances Verint deployment.

  • AI business outcomes achieved across e-commerce and contact centers.

  • Verint Intelligent Virtual Assistant automates customer support.

  • 400 agents to benefit from AI-powered bots.

  • Reduced contact center agent costs and elevated customer experience.

Source (Business Wire)

Notable Quote:

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"Verint Open Platform powers tangible AI business outcomes for online retailers across their e-commerce website and their contact center. Our open approach enables flexibility, modularity and future proofs their strategy. Retailers can quickly deploy AI-powered bots in their existing ecosystem and increase CX automation."

Steve Seger, Chief Revenue Officer at Verint

Our Take:

Verint's expansion within a leading online retailer signifies a growing trend in the e-commerce sector towards leveraging AI for enhanced customer experiences. The deployment of Verint Intelligent Virtual Assistant (IVA) and AI-powered bots is a strategic move to automate customer support and transactions, which not only reduces operational costs but also significantly enhances the efficiency and capacity of customer service agents. This move underscores the importance of integrating flexible and modular AI solutions to future-proof business strategies and maintain a competitive edge in the market. Verint's open platform approach is particularly noteworthy, as it allows seamless integration within existing ecosystems, offering retailers the agility to adapt and scale their CX automation efforts effectively.