Loop Introduces Offset: A New Pre-Purchase Solution to Cover Return Costs
Slice of Retail Team
Sep 27, 2024
Key Highlights:
- Offset allows merchants to offer free returns with an upfront fee at checkout.
- Merchants recover return costs, while customers enjoy peace of mind.
- Offset offers two models: Offset Free and Offset Flex.
- Beta merchants saw a nearly 10% increase in net order values.
Source: Business Wire
Quotes
“ “Offset marks a major step forward in helping merchants recoup the rising costs of returns while continuing to deliver a stellar customer experience.” ”
Hannah Bravo, CEO at Loop
Our Take:
As brands face mounting costs in reverse logistics, Loop’s Offset offers an innovative way to balance profitability with customer satisfaction. By allowing merchants to offset return costs upfront, brands can continue to offer high-quality, hassle-free return experiences, which is crucial for maintaining customer loyalty in today’s competitive market. The flexibility of Offset's two models also ensures that merchants can tailor their return strategies to fit their specific business needs, making it a game-changer for the upcoming peak shopping season.
