Loop Launches Free Order Tracking Solution for Brands Through Peak Season
Slice of Retail Team
09/13/2024
Key Highlights:
- Custom tracking pages enhance brand visibility and trust with customers.
- Smart Recommendations on tracking pages boost repeat purchases.
- Free service for brands using Loop’s returns solution through early 2025.
- Reduces customer support inquiries by over 55%, as seen with Electric Picks.
- Seamless returns initiation directly from tracking pages for enhanced user experience.
Source (Business Wire)
Quotes
“ “The addition of Order Tracking to Loop’s post-purchase solution marks our commitment to boosting merchants' operational efficiency and enhancing customer experience.” ”
Michael Paulson, Chief Product Officer at Loop
Our Take:
Loop’s Order Tracking solution offers a significant enhancement to the customer experience by allowing brands to maintain consistency across all post-purchase touchpoints. The integration of personalized product recommendations directly into the order tracking process not only builds consumer trust but also generates additional revenue opportunities for merchants. With a focus on operational efficiency and customer satisfaction, Loop continues to strengthen its position as a leader in the post-purchase logistics space. Offering this solution for free through peak season is a strategic move to support brands during the most critical time of the year.
